Conquistadors for Independent Living, Inc., a non-profit organization was founded after the approval of the Americans with Disabilities Act (ADA). Conquistadors provides information and assistance to elderly and disabled persons and their caregivers about how to live independently as possible. Its main value is to promote self-sufficiency. Culture within Pathfinders is a friendly support. The conquistadores leadership it proposed a project to design and build an infrastructure network that provides security for sensitive data, storage data, Internet access, access to email, updated applications and hardware, and user training. The changing environment will affect the organizational structure and culture of Pathfinders. This document describes the changes in organization that occurred due to a change in technology.
Technology transfer
Technology transfer describes activities that aim to establish a measurable improvement in the process through the adoption of new practices.Assistive technology reduces the gap experienced by individuals disabled and elderly in carrying out these technologies diarias.Algunas activities are text, Braille, pointing devices infrared, artificial limbs and assistive software computer monitors telephones. Introducing and promoting the use of these technologies and many other consumers from Pathfinders, is the responsibility of independent life specialists.
Independent living specialists help consumers in the identification of assistance technologies is necessary, apply for financing for the purchase of technologies and educate the public about the different available technologies. However, to provide their services to consumers, Pathfinders had to adapt to today's information technologies.
A strategy for technology transfer
Recognizing the relationship between improvement of process and technology transfer is fundamental to the approach of Pathfinders to change. Technology can not be changed without some impact in the process or staff that use technology, either an increase in productivity, a reduction in the cost or a fundamental change in the method. A number of key issues had to be led by technology that is transferred successfully.These are divided into several categories; issues of technology, process changes and changes in the culture.
Problems of technology
Conquistadors joined the era of information through the installation of new computers, file servers, printers, network, a network of local (LAN) and Internet access.The installation process requires preparation of computers before delivery to Pathfinders, after of a visit to the Office to build the network and implement team site. Teams were standardized on the applications of Microsoft.después installation network, etc., you were trained on the use of the software.Con installation complete infrastructure, executive director and each independent living specialist had a personal computer, e-mail and Internet access.
Design and construction of a training center provided the opportunity so anyone can come and learn more about computers and Office application software. Conquistadors provide some basic training courses.In addition, equipment were available for use with teams to learn how to use the programs.Provides access to Internet.La funding was allocated for federal funds to support changes in technology.
Change process
Before the technology changes, there were only two stand-alone computers available for use by staff, these teams were very old, running DOS applications. Employees were forced to share equipment or use typewriter to complete the mail merge. Data is maintained on floppy disks and the impresos.Acceso Internet research was carried out by going to your local library, which consume valuable time and staff resources.Deploying new infrastructure significantly changed the way in which the employee worked.Changes in infrastructure gave access real-time Internet, improved data security and consumer data.
Changes in culture
Before implementing the technology, employees were equal in their knowledge of the use of the tools available in Pathfinders.With the delivery of your network, there was a fundamental change in the dynamics of employee.An atmosphere of resentment developed due to an imbalance of knowledge and the workload.Some employees came out of the way to grab the advancement in technology in this way, improving it themselves and their processes of trabajo.Ellos pursue educational opportunities offered to them by Pathfinders and improve their knowledge of application computing. increased productivity for these people, leading to an increase in satisfaction of the consumers of Pathfinders.
However, there was a minority of employees, who took a position not except these changes.These individuals spent much of his time complaining that could do the work using the tools provided, or repeatedly requested helps employees who understand technology.Defense mechanisms were used to justify their reactions to new employees tecnologías.estos seen the change of technology as a threat and wanted nothing to do with improve their knowledge of computing or your trabajo.Sin environment however, as they progressed training and practice in the use of technology, enhancements acceptance to increase and resistance started disminuir.El change is difficult in all organizations, but remain in the Pathfinders of business, was forced to change with the times.
Conquistadors operations depend heavily on money grant federal.Cada Pathfinders year must predict how that money will be spent and a report that have met the objectives of the federal system of notification anterior.La year began as a printed report that evolved into a system of reporting on línea.Sin changes in technology, Pathfinders would be difficult to apply for federal grant money or inform their disbursement.
Conclusion
Careful consideration was used to determine whether a change in the IT infrastructure was justified Pathfinders.Posibles organisational barriers were identified and anticipated one of these obstacles was the impact of a change in technology in the organization culture of Pathfinders verses the improvement in service to the cliente.conquistadores identified that resistance to change and fear played a role in the effectiveness of the cambio.Además, Pathfinders identified as staff that moves in the learning curve, the acceptance of increased technology and fear diminished technology.
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